Business Executive, CEO of SAS
An individual without information can't take responsibility. An individual with information can't help but take responsibility.
Jan Carlzon – [Responsibility]
I learned that, before you reach an objective, you must be ready with a new one, and you must start to communicate it to the organization. But it is not the goal itself that is important.
Jan Carlzon – [Goals]
Problems are solved on the spot, as soon as they arise. No front-line employee has to wait for a supervisor's permission.
Jan Carlzon – [Problems]